Privacy Policy

version 1.2

This policy was last updated on 26 June 2023.

INTRODUCTION AND GENERAL TERMS

This privacy policy applies between You, the User of this website loveislandshop.co.uk (the “Store”) and Monterosa Productions Ltd t/a Show Stores (‘Show Stores’, / ‘we’ / ‘us’), the owner and provider of this Store. Our registered office is at 17 Mann Island, Liverpool Waterfront, L3 1BP. We are a company registered in England, with company number 04716325.

This privacy and data policy (“Privacy Policy”) applies and has effect in respect of the ecommerce store referred to as the “eCommerce Store”.

If you have any questions or comments about this Privacy Policy, please contact us here.

We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through this eCommerce Store is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 and Data Protection Act 2018.

Please read this Privacy Policy carefully as it contains important information about the following:

What information we may collect about you;
How we will use information we collect about you;
Whether we will disclose your details to anyone else; and
Your choices and rights regarding the personal information you have provided to us.

The ecommerce Store may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes through the Store.

INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process information collected for the purposes of ecommerce which may include your personal data (“eCommerce Data”).

In order to fulfil your orders to our ecommerce stores, we collect and process the following information relating to each buyer:

Information used for personalisation, including:

name; and
other information used to personalise products;

Delivery name; and
Delivery address.
Phone number
Email address

Information collected for the purposes of providing analytics (“Analytics”).

We may collect technical information about your use of the ecommerce Store through the use of tracking technologies and analytics.

Personal data we may collect includes the following:

cookies, which reveal, amongst other things,

how many times you visit the Store;
which pages you go to;
Store traffic data;

a UUID;
IP address;
Device, operating system & browser type
content viewed;

(“Email Marketing Data”)

In order to send email marketing communications, we collect and process emails addresses of subscribers to our database.

WHY WE COLLECT INFORMATION ABOUT YOU

We will collect information to provide the ecommerce Store to you.

We will use ecommerce Data in order to fulfil your orders in accordance with the terms of sale agreed between us in respect of any products or services you buy.

We will collect information to help us improve the ecommerce Store and fix any problems.

We may process Analytics so that we can analyse and improve the ecommerce Store.

This processing is also necessary for us to pursue our legitimate interests of (i) ensuring that our ecommerce Store function properly so that you and other users have the best experience when using any of them; (ii) improving the quality of our ecommerce Store and providing a better experience to our users; and (iii) identifying and correcting any bugs in the ecommerce Store.

Consent-based mailing lists

We may process your Email Marketing Data to make suggestions and recommendations to you and other users of our services about: (i) news and updates relating to us, our partners, products, services and content; (ii) content, goods and services that may interest you; and (iii) other promotional activity and events we think may be of interest. To the extent required by law, we rely upon your consent in order for us to undertake this data processing activity. You can revoke your consent at any time by clicking the unsubscribe button appearing at the end of the email.

‘Soft opt-in’ mailing lists

In some instances (such as with some of our existing customers) the law may permit us to process your personal information in order to send information to you by email that we think is of interest for you on the basis of our legitimate interests, being our legitimate business interests in marketing our activities and promoting the success of our business and our ecommerce Store content, products and services. We may process your information for this purpose. If the information is not of interest for you, you can opt-out at any time by letting us know, including by messaging us via the ecommerce Store.

COOKIES

This Store may place and access certain Cookies on your computer. Show Stores uses Cookies to improve your experience of using the Store and to improve our range of products. Show Stores has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Store are used in accordance with current UK and EU Cookie Law.

Before the Store places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Show Stores to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Store may not function fully or as intended.

This Store may place the following Cookies:

Cookie name	Purpose of cookie	Expiry date of cookie
_session_id, _secure_session_id	Allows our ecommerce provider to store information about your session (referrer, landing page, etc).	When the session ends
_shopify_visit	Used by our ecommerce provider’s internal stats tracker to record the number of visits	Persistent for 30 minutes from the last visit
_shopify_uniq	Counts the number of visits to a store by a single customer.	Midnight (relative to the visitor) of the next day
_shopify_y	This cookie is associated with Shopify's analytics suite.	When the session ends
_shopify_s	This cookie is associated with Shopify's analytics suite.	When the session ends
secure_customer_sig	Shopify sets this cookie to be used in connection with customer login.	1 year
_org_referrer	Shopify sets this cookie to be used in connection with shopping cart.	When the session ends
_landing_page	Shopify installs this cookie to track landing pages.	When the session ends
localization	Flickr sets this cookie to track usage of photo galleries embedded from Flickr.	1 year
_ga_*	Google Analytics sets this cookie to store and count page views.	1 year 1 month 4 days
_ga	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	1 year 1 month 4 days
cart	Stores information about the contents of your cart.	Persistent for 2 weeks
storefront_digest_	This is used to determine if the current visitor has access.	Expiry date of cookie: indefinite If the shop has a password
tduid	First party cookie storing the click information.	Persistent for 30 days
EH_0	An encrypted string describing the actions taken by the user. Contains information about the three latest tracks and the ten latest trackbacks for each program.	Persistent for 30 days
keep_alive	Used in connection with buyer localization.	30 minutes
_cmp_a	Used for managing customer privacy settings.	1 day
_tracking_consent	Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region.	1 year
_shopify_tm	Used for managing customer privacy settings.	30 minutes
_shopify_tw	Used for managing customer privacy settings.	14 days
shopify_m	Used for managing customer privacy settings.	1 year
__cf_bm	Cloudflare set the cookie to support Cloudflare Bot Management.	30 minutes
_gcl_au	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.	3 months
test_cookie	doubleclick.net sets this cookie to determine if the user's browser supports cookies.	15 minutes
_hjFirstSeen	Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.	30 minutes
_hjAbsoluteSessionInProgress	Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.	30 mintues

These cookies fall into one of three categories:

Strictly necessary cookies -These are cookies that are required for the operation of our Store. They include, for example, cookies that enable you to log into secure areas of our Store, use a shopping cart or make use of e-billing services.

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Store when they are using it. This helps us to improve the way our Store works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies - These are used to recognise you when you return to our Store. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Store more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your device and its internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Interest Based Advertising - We use personal data relating to your visit to our Store, including your purchases and interaction with our Store, to serve you advertising on third party sites and social media which based on your perceived interest in our products. We do this on the basis that you have consented to our use of your personal data for this purpose. This data relates to you, but does not allow us to identify you.

In order to do this, your personal data may be disclosed to social media platforms, advertising networks, advertising publishers and other advertising service providers.

DATA SHARING

We will share your information with third parties only in the ways that are described in this Privacy Policy.

We will not share your personal Data with any third parties except those which require it directly for the operation of the Store.

Show Stores may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Store. The providers of such services have access to certain personal Data provided by Users of this Store. These services include the management of orders, payment processing and handling returns.

Group members, personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via, account message and/or a prominent notice on our Store of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of MONTEROSA, our customers, or others.

YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply without undue delay, and within one month at the latest.

To make a request, please let us know by contacting us here.

Ask for a copy of data we are processing about you and have inaccuracies corrected.

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

Object to us processing data about you

You can ask us to restrict, stop processing, or to delete your personal data if:

you consented to our processing the personal data, and have withdrawn that consent;
we no longer need to process that personal data for the reason it was collected;
we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of Monterosa or a third party, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
the personal data was unlawfully processed;
you need the personal data to be deleted in order to comply with legal obligations;
the personal data is processed in relation to the offer of a service to a child.

You may obtain a machine readable copy of your personal data, which you can use with another service provider:

If we are processing data in order to perform our obligations to you, or because you consented, or if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
If you request, we will supply you with the relevant personal data in a commonly used, machine-readable and interoperable format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

You may make a complaint to a Supervisory Authority:

If you are unhappy with the way we are processing your personal data, please let us know by email to support@monterosa.co.uk; or
If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

DATA RETENTION

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy.

CHILDREN

We do not use our ecommerce Store to knowingly solicit information from or market to children under the age of 13. Our terms of use prohibit users aged under 13 years from accessing our ecommerce Store. In the event that we learn that we have collected personal information from a child under 13 years of age we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 years of age please contact us here.

SECURITY

We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information. For example, our databases are password protected and limited to essential employees only (such as MONTEROSA management or employees whose main role requires system access).

We use a direct payment gateway service to complete your purchase. Your purchase transaction data, including credit card Data, is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

INTERNATIONAL DATA TRANSFERS

It is possible that your personal information may be transferred outside of the EEA by third parties referred to in the policies as being the recipients of your data. We recommend that you refer to the privacy policies and/or terms and conditions of these third parties if you are concerned about your data being transferred outside the EEA.

Our servers are hosted by Amazon Web Services and Google Cloud Services.

Where we transfer your information outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to us here.

CONTACT INFORMATION

All questions, comments or enquiries should be directed to Monterosa at 17 Mann Island, Liverpool Waterfront, L3 1BP. We will endeavour to respond to any query or questions within three business days.